Under the act we are required to notify our customers of the information that we have on file for them.
The only information that we have on file for our customers is information that they have previously provided to us through their correspondence or orders.
We keep information on file to satisfy the requirements of the Tax Department, to service each account efficiently and accurately, to communicate with our customers, and to assist those customers searching for books.
We keep some or all of the following information on file for each customer:
We never sell, lend, or exchange any data which we have on file about our customers. Information is not disclosed nor available to anyone other than our office staff who work directly with order processing, or software programming. Data access is password controlled, and we are not open to the public. Data backups are securely stored.
We do not answer any calls on insecure cell phones, and we suggest that credit card information especially, should never be communicated over a cell phone.
From time to time, we notify customers by email, about the catalogs of either new material, or material organized by subject, which we make available in our archives. If you would like to be included in this notification process, send us an email, and put "Catalog" in the subject.
Should you have any problems with the information we retain, please contact Tim Friesen, President of Pandora's Books.
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